Technical Support for Adam DU
You may also check if there are any updates to ADAM DU on the download page, there is a change release log on the download page. Consult this to see if an update has fixed your current problem. Also check below for the latest information on troubleshooting.
If the above options have not fixed the issues then please visit the Contact Us menu option for instructions on how to contact Adam Equipment for Technical Support.
*(You need a licenced copy of MS Word/Excel to use this facility)
Problems Connecting to a Balance/Scale or not Receiving Readings Correctly
Points to check if you have problems with receiving data readings from your balance/scale:
Check the serial data cable is correctly wired as per the RS-232 specification in the user manual for your ADAM scale/balance (not all serial cables are wired the same!)
Check that the Serial port settings in the balance/scale match the serial port settings in ADAM DU - baud rate (speed) & mode. Please see the relevant section in the scale/balance's user manual or see this section: Supported Balances and Scales in the ADAM DU user manual. If you get some yellow pop up information balloons from ADAM DU, warning you about "unusable data" whilst trying to receive readings from your balance/scale, then this would indicate a mis-match in the communications settings between ADAM DU & your balance/scale.
- Read our help document diagnosing problems with RS232 and perform a basic communications test.
Solving Problems with RS232 to USB Convertors
- View our help document diagnosing problems with RS232 to USB for help performing a basic RS232/USB communications test.
Solving Problems with USB Scales/Balances
- View our help document on diagnosing problems with USB communications and performing a basic communications test.
Unexpected crashes in the software can be caused by a corrupted version of the Microsoft .NET Framework version 2 or later.
Try uninstalling the Framework v2 and V3.5 (from Add & Remove Programs in the Control Panel) and then re-install .Net Framework v3.5 service pack 1 from the Microsoft web site. Afterwards you need to run Windows Update to download any framework patches/updates to make sure you are fully up to date.
If you run into problems using .NET Framework applications on Windows Vista or above, and you suspect that files or registry entries that are a part of the .NET Framework 2.0. 3.0 or 3.5 are corrupt, you can use the instructions listed below to attempt to repair them.
Click on the Start menu, choose All Programs, then Accessories, then right-click on the Command Prompt item and select Run as administrator
Click Continue to authorize opening a command prompt with administrative privileges
Run this command in the cmd prompt: sfc /scannow
The cmd prompt should list text stating "Beginning system scan. This process will take some time."
Wait for the scan to complete (this can take several minutes so be patient). This command will scan all protected system files and replace incorrect versions with correct Microsoft versions
When the scan completes, the SFC tool will indicate whether or not it found any problems and whether or not it was able to fix them
After successfully repairing the files you need to run Windows Update to download any framework patches/updates to make sure you are fully up to date.
ADAM DU working with PMB Moisture Analyser
If you are only getting weight readings in ADAM DU whilst preforming a temperature test then you will have the continuous RS232 output option set on the PMB. This overrides the % moisture or % solid RS232 output. You must turn off the continuous RS232 output in the PMB serial settings (see the PMB manual on how to achieve this).